Terms and Conditions
Chunri Terms and Conditions
Welcome to Chunri
These Terms and Conditions apply to the use of Chunri’s website (www.chunri.shop). By accessing or placing an order with us, you agree to be bound by these terms. If you do not agree, please refrain from using our website.
General
This Agreement outlines the terms for using our site. Usage is personal and non-transferable. While we aim to provide uninterrupted access, Chunri reserves the right to modify, suspend, or discontinue any part of the site without prior notice.
Eligibility to Use
Only individuals legally capable of forming contracts under the Indian Contract Act, 1872, may use our site. Users under 18 may access Chunri’s services only under parental supervision. Chunri reserves the right to suspend accounts if eligibility criteria are not met.
Your Account
By registering, you agree to provide accurate, up-to-date information. You’re responsible for maintaining account confidentiality. Notify us immediately if your account is misused. We reserve the right to modify or terminate accounts at our discretion.
User Information
Any information shared during registration, feedback, or interactions on the site must comply with Indian IT regulations. Users are prohibited from sharing harmful, defamatory, or illegal content.
Pricing and Payment
Prices are inclusive of taxes and subject to change without notice. Chunri strives to ensure accurate pricing, but in case of errors, we may cancel or modify orders. Payments must be completed to confirm orders, and refunds are processed as per our Refund and Exchange Policy.
Cancellations
Orders can be canceled within 24 hours of placement by contacting us via email or WhatsApp. Beyond this window, cancellations may not be entertained.
Links to Third-Party Sites
Our site may contain links to external websites for user convenience. Chunri is not responsible for the content or policies of these sites.
Intellectual Property
All designs, logos, and content on www.chunri.shop are Chunri’s intellectual property. Any unauthorized use, reproduction, or distribution is strictly prohibited.
Changes to Terms
We may revise these Terms and Conditions periodically. Continued use of the site indicates acceptance of the updated terms.
Governing Law
These terms are governed by the laws of India, and any disputes will fall under the jurisdiction of the courts in Kolkata.
Refund and Exchange Policy
At Chunri, customer satisfaction is our priority. Our Refund and Exchange Policy ensures a smooth and hassle-free experience for our valued customers. Please review the details below:
Exchange Policy
Non-Sale Products
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Items can be exchanged if we are notified within 24 hours of delivery.
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To initiate an exchange, email us at - email address- or WhatsApp us at - contact number- with your order number.
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Products must be returned to - return address - within 7 days, in original packaging with the invoice.
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Once we receive the returned product, we will process the exchange promptly.
Sale/Offer Products
Items purchased during sales or offers are not eligible for exchange.
Return Policy
Non-Sale Products
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Returns are accepted only if the product is damaged or defective and reported to us within 24 hours of delivery.
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To report an issue, contact us via email or WhatsApp with your order details and photos of the damaged product.
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After verification, we will arrange a pickup of the damaged product.
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Once the item is received, we will dispatch a replacement.
Sale/Offer Products
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Items purchased during sales or offers are not eligible for return.
Important Notes
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Handmade products, sale items, and international orders are non-returnable and non-exchangeable.
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Products must be in their original, unused condition for any exchange or return to be processed.
We’re here to help! For any concerns, reach out to us at chunri.myshop@gmail.com
Shipping Policy
At Chunri, we ensure safe and timely delivery of your favorite jewellery pieces.
Here’s everything you need to know about our shipping process:
Domestic Shipping
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Shipping Charges: Domestic Shipping Charges vary as per Order Value. Free shipping on orders above INR 2000.
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Delivery Partners: We ship via our trusted partner ShipRocket.
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Processing Time: Orders are processed within 24 hours.
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Delivery Time:
West Bengal: 2 working days
Rest of India: 7 working days
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Order Updates: You’ll receive a notification once your order is out for delivery.
Additional Information
Ensure your shipping address is accurate to avoid delays or undeliverable packages.
For any shipping-related inquiries, contact us at - chunri.myshop@gmail.com
Privacy Policy
At Chunri, we respect your privacy and are committed to protecting your personal information. This policy outlines how we collect, use, and safeguard your data. Please review it carefully.
Collection of Personal Information
We collect personal information (e.g., name, email address, phone number, and shipping address) when you register, place an order, or interact with our website. While browsing certain sections of our site is possible without registration, some features require account creation.
Use of Personal Data
We use your information to:
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Process and deliver orders.
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Send updates on your orders and promotions tailored to your preferences.
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Resolve disputes, address feedback, and enhance your shopping experience.
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Ensure secure transactions and prevent fraudulent activities.
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You can opt out of promotional communications at any time by contacting us.
Cookies
Cookies are small data files stored on your browser to enhance your experience on our website. Chunri uses both temporary and permanent cookies to:
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Personalize your shopping experience.
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Improve website functionality.
You can disable cookies through your browser settings, but this may affect website performance.
Sharing of Information
We do not sell or rent your personal information. However, we may share your data with:
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Service Providers: For order processing, shipping, or payment services.
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Legal Authorities: If required by law, or to enforce our Terms and Conditions.
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Business Transfers: In case of mergers or acquisitions, your information may be transferred to the new entity.
Security Measures
We use stringent security measures to protect your data from unauthorized access. All transactions are encrypted, and sensitive information is securely stored.
Third-Party Links
Our website may link to third-party sites. Chunri is not responsible for the privacy practices or content of these sites. Please review their policies before sharing your information.
Your Choices
You can opt out of receiving non-essential communications by contacting us at - chunri.myshop@gmail.com . If you wish to update or delete your personal information, reach out via email at chunri.myshop@gmail.com.
Changes to the Policy
Chunri reserves the right to update this Privacy Policy. Changes will be posted on this page, and your continued use of our site signifies your acceptance of the updated terms.
Contact Us
For questions or concerns about this policy, contact us at- email address- chunri.myshop@gmail.com
Defective and Damaged Items
At Chunri, we take great care to ensure your jewellery reaches you in perfect condition. However, if you receive a defective or damaged item, we’re here to help.
Reporting a Defective or Damaged Item
Timeframe for Reporting:
Please report any defective or damaged items within 24 hours of delivery.
How to Report:
Email us at chunri.myshop@gmail.com with the following details:
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Order number
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Photos of the defective or damaged item
Resolution Process
Verification:
Once we receive your report, our team will review the details and verify the issue.
Replacement:
Upon approval, we will arrange for the return of the defective item and dispatch a replacement at no additional cost.
Important Notes
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Products must be returned in their original packaging to qualify for a replacement.
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This policy does not apply to sale items, handmade products, or international orders.
We aim to resolve issues promptly and ensure your satisfaction. For further assistance, contact us at - chunri.myshop@gmail.com